Question 1

How does onboarding work?

Accepted Answer

Your practice will assign a lead manager from your office, and Radiant Life Health will assign an account manager for your practice.  Those two people will walk their organization through the steps necessary to properly begin Telemedicine operations.

Question 2

What kinds of things will they do during onboarding?during onboarding?

Accepted Answer

We have a one-page handout on onboarding, and a 25-item checklist.  But briefly, they will:
Get the necessary paperwork completed between practice and 
 Hold a kickoff meeting for all concerned, to answer questions and decide on process
Providing training on the software for staff and physicians
Establish the response protocol for monitoring
Set up the process by which patients will be entered into the Telemedicine program
After the LOI is signed, Radiant Life Health will send the practice a  binder with all the information needed for a smooth and effective onboarding.

Question 3

How long does onboarding take?

Accepted Answer

It could take as little as a week—it could take three months.  It all depends on the practice size and scale of the project. We typically budget a month as a reasonable time frame from signing of the Letter of Intent, to onboarding the first patient group and physician team.

Question 4

Does the Telemedicine software interact with our EMR?

Accepted Answer

It can if you want it to. The level of interaction depends on the HL7 ready EMR, and on how much you want it to interact.  The Doctor Care 24/7 software can be directly connected to your EMR—the issue is how much of the Doctor Care 24/7 software you want imported into your EMR, if any.   Radiant Life Health is happy to discuss to see what works best for your practice and the specific workflows required.

Question 5

What are the most commonly used CPT reimbursement codes used for Telemedicine Services?

The Radiant Life

Frequently Asked Questions

How does onboarding work?

What kinds of things will they do during onboarding?during onboarding?

How long does onboarding take?

Does the Telemedicine software interact with our EMR?

What are the most commonly used CPT reimbursement codes used for Telemedicine Services?